Mirrox Help Center

To request a withdrawal, log in to your account, go to the "Withdrawal" section, enter the amount, and submit the request.

You can check the status of your withdrawal request by logging in to your account and navigating to the "Withdrawal" section.

The minimum withdrawal amount is 10 USD for credit cards and 100 USD for wire transfers. For e-wallets, any amount covering the fee is acceptable.

Yes, you can cancel your withdrawal request if it has not been processed yet.

Yes, provided you have sufficient margin available in your account to cover the withdrawal.

Withdrawals typically take 8 to 10 business days, depending on your bank’s processing time.

Common reasons for rejection include insufficient balance, low margin level, failure to meet the minimum withdrawal amount, or missing documents.

Withdrawal fees may apply depending on the method and circumstances. Refer to our General Fees for detailed information.

Yes, an inactivity fee is charged for accounts that remain inactive for a specified period. Refer to the fee schedule for details.

A maintenance fee of 10 USD is charged monthly. Additional inactivity fees apply if the account remains unused for over a month.

The spread is the difference between the bid and ask price of an asset. It represents the cost of executing a trade.

Additional charges may include processing fees and exchange rate adjustments.

Swap fees are interest adjustments applied to positions held open overnight.

Mirrox does not charge deposit fees. Check with your payment provider for any applicable charges.

Also known as swap fees, these are detailed on our "Swap Fees" page.

Yes, Mirrox is regulated by the Mwali International Services Authority (MISA), ensuring compliance with financial standards. Our license number is BFX2024064 and our registration number is HT00324037.

Yes, client funds are held in segregated accounts to protect your investments.

You must be at least 18 years old to open an account and trade with Mirrox.

Log in to your account and go to "Payments" > "History" to view your trading history.

Contact our support team via email, phone, or live chat for immediate assistance.

Yes, negative balance protection is provided to prevent you from losing more than your initial investment.

Trading is not available on weekends because major global financial markets are closed, which affects the pricing of various assets.

Yes, cryptocurrency trading is available during weekends.

Yes, we provide extensive resources and support to help beginners get started.

Demo accounts simulate real trading conditions but without the risk of losing real money. They allow you to practice trading strategies in a risk-free environment.

Margin is a portion of your account balance set aside to maintain your open trades. It is expressed as a percentage of your total trade value.

A margin call occurs when your account equity falls below the required margin level, prompting you to deposit additional funds or close positions.

A take-profit order automatically closes your trade at a specified price to lock in profits.

A stop-loss order automatically closes your trade at a predetermined price to limit potential losses.

Leverage in CFD trading allows you to control a larger position with a smaller amount of capital. It can amplify both profits and losses.

The maximum leverage available at Mirrox is 1:400.

A pip, which stands for "percentage in point," is the smallest price change in the value of a currency pair in the forex market.

For example, if EUR/USD moves from 1.1050 to 1.1051, that is a one pip change. In a 10,000 unit trade, one pip equals $1.

Spreads are the difference between the bid and ask prices of an asset. It is the cost associated with opening a position.

"Going long" means buying an asset and expecting its price to rise. "Going short" means selling an asset expecting its price to fall.

Slippage occurs when there is a difference between the expected price of a trade and the actual execution price.

Risk management strategies include setting stop-loss orders, diversifying your portfolio, and using leverage cautiously.

A limit order is an order to buy or sell an asset at a specified price or better.

A take-profit order closes a trade at a specified price to secure profits.

A stop-loss order in CFD trading is set to close your position at a predetermined price to limit potential losses.

A trend is the general direction in which the price of an asset is moving, which can be upward, downward, or sideways.

A market order is executed immediately at the current market price, while a limit order is executed at a specified price or better.

Yes, trading involves risks, including the potential loss of your invested capital. It is important to trade responsibly.

To sign up with Mirrox, complete the registration form with your personal information. Your details will be securely stored and kept confidential.

Opening an account with Mirrox is free of charge.

To verify your Mirrox trading account, you need to submit the following documents:

1. Valid Proof of ID: A clear selfie photo as well as a proof of identification such as a passport (both pages need to be visible), an ID card (front and back sides), or a driver’s license (front and back sides).
2. Valid Proof of Residence: This should be a document issued within the last six months, such as a bank or credit card statement (electronic PDF copies accepted) or a recent utility bill (water, electricity, telephone, internet, or council tax). Please note that mobile phone bills are not accepted.
3. Proof of Payment Method: This can be a screenshot of your e-wallet showing your name, email, and e-wallet ID.

Click on the “Login” button at the top right of the Mirrox website and enter your username and password to access your account.

You can start trading once your account is verified and you have deposited funds.

You can update your personal details through your account settings or by contacting our customer support team.

If you forget your password, use the "Forgot Password" link on the login page and follow the instructions to reset it.

Mirrox offers five different account types to suit various trading needs. Details are available on the Account Types page of our website.

Log in to your account, go to the "Payments" section, and click on "History" to view your transaction history.

Your account balance is displayed on your dashboard once you log in.

Mirrox offers leverage up to 1:400 across all account types.

Yes, Mirrox offers a demo trading account for beginners with an education center to assist beginners.

You can open a demo account by signing up on our website. It is activated immediately upon registration.

Yes, Mirrox demo accounts come with a virtual balance of 100,000 USD to practice trading.

Mirrox uses advanced security technologies, including 128-bit SSL encryption, to protect your personal information.